Resources

Effective Date: 1 January 2025 Last Updated: 1 January 2025

1. Introduction

Welcome to Ngano Creatives. By accessing our website or purchasing any of our products and services, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.

2. About Us

Ngano Creatives is a publishing platform dedicated to amplifying African voices and stories. We provide publishing support, book sales, and creative services to writers and readers across Africa and beyond.

3. Use of Our Website

By using this website you agree to:

• Use the website for lawful purposes only
• Not reproduce, distribute, or resell any content without written permission
• Not attempt to gain unauthorised access to any part of our website or systems
• Provide accurate information when creating an account or placing an order

4. Purchases and Payments

• All prices displayed on the website are in the currency indicated at checkout
• Payment is required in full before any order is processed or dispatched
• Ngano Creatives reserves the right to cancel any order and issue a refund at our discretion
• We accept payment via the methods listed at checkout

5. Shipping and Delivery

• Physical books are dispatched within the timeframe stated on the product page
• Delivery times may vary depending on your location
• Ngano Creatives is not responsible for delays caused by third-party couriers or customs processes
• Digital products are delivered electronically and are available immediately upon payment confirmation

6. Returns and Refunds

• Physical books may be returned within 14 days of receipt if they arrive damaged or defective
• Digital products and eBooks are non-refundable once downloaded or accessed
• To initiate a return, please contact us at the email address listed below
• Refunds are processed within 7 to 10 business days of approval

7. Author and Publishing Services

• Authors submitting manuscripts or engaging our publishing services agree to our separate Publishing Agreement
• Ngano Creatives does not claim ownership of any author’s original work
• By submitting content to us, you confirm that you are the original author and that the work does not infringe on any third-party intellectual property rights
• We reserve the right to decline any submission that does not meet our editorial standards

8. Intellectual Property

• All website content including logos, graphics, text, and design is the property of Ngano Creatives and is protected by copyright law
• Book content remains the intellectual property of the respective authors
• Nothing on this website grants you a licence to use our branding or content without prior written consent

9. User Accounts

• You are responsible for maintaining the confidentiality of your account login details
• Ngano Creatives is not liable for any loss resulting from unauthorised use of your account
• We reserve the right to suspend or terminate any account that violates these terms

10. Privacy and Data

• We collect personal information solely to process orders and improve your experience on our platform
• Your data is never sold to third parties
• By using our website you consent to our Privacy Policy, which is available on our website

11. Limitation of Liability

Ngano Creatives shall not be held liable for any indirect, incidental, or consequential loss arising from the use of our website or services. All information on this website is provided in good faith for general informational purposes only.

12. Governing Law

These Terms and Conditions are governed by the applicable laws of Zimbabwe. Any disputes shall be resolved under the jurisdiction of Zimbabwean courts.

13. Changes to These Terms

Ngano Creatives reserves the right to update these Terms and Conditions at any time without prior notice. Continued use of our website following any changes constitutes your acceptance of the updated terms.

14. Contact Us

If you have any questions about these Terms and Conditions, please get in touch:

Ngano Creatives Email: info@ngano.co.zw Website: ngano.co.zw